Shipping policy

Last updated: October 23, 2026

Thank you for shopping with Sky Boutique by Sebastian. We work with independent fulfillment partners, so order processing and delivery depend on the item, supplier, and destination. Processing time means the time needed to prepare an order before it is handed to a carrier; it does not include transit time.

Order processing by supplier

U.S.-stocked items from domestic partners: Our goal is to process available items in approximately 2–3 business days after payment and inventory confirmation. This is a target, not a promise for every product; the individual supplier's handling time takes precedence.
Shopify Collective partner items: These are prepared and shipped by the individual partner. Their handling time can differ from our domestic target, so please refer to any product-specific estimate or contact us before ordering for the current supplier estimate.
Overseas or other direct-ship items, including DSers/AliExpress products if offered: Processing may take longer because it depends on the warehouse, stock availability, and export preparation. Do not assume the U.S.-stocked target applies; please check the product information or request an estimate before placing an order.

For items without a confirmed product-specific dispatch estimate, our store currently uses 5 business days as a general processing-planning estimate. A supplier-specific time shown on the product or communicated before purchase takes precedence. Processing excludes weekends and public holidays. Orders placed after the supplier's cutoff may begin processing the next business day.

If we cannot ship within the stated or applicable time, we will contact you with a revised estimate and an opportunity to consent to the delay or cancel for a refund, as required by applicable law.

Shipping methods and delivery times

Available shipping options and estimated transit times appear at checkout. Transit begins after an item ships. Delivery dates are estimates unless explicitly identified as guaranteed. Express shipping, when offered, describes the delivery service and does not necessarily shorten supplier processing time. Orders containing items from different suppliers can arrive in separate packages on different dates.

Shipping charges

Charges are displayed before payment and depend on the shipping profile, destination, supplier, and selected method. For products covered by our general U.S. shipping profile, the current options include $8 standard shipping, $15 express shipping, and free standard shipping on eligible U.S. orders of $70 or more. Shopify Collective and other supplier-fulfilled products may have different or additional calculated rates, particularly on mixed-supplier orders. The rates and eligibility shown at checkout are controlling.

Where we ship

Our currently enabled checkout markets are the United States and Canada. Available products, destinations, services, and charges are confirmed at checkout. Canadian deliveries may incur import duties, applicable taxes, and carrier brokerage fees. If those fees are not collected at checkout, the recipient may be responsible for them upon delivery.

Tracking, addresses, and delivery issues

When tracking is available, we will email shipping confirmation and tracking details after the supplier dispatches your order. Tracking can take time to update. Please check your address carefully and contact us promptly if a correction is needed. If an order is lost, damaged, or substantially delayed, contact us so we can investigate and work toward the appropriate resolution.

Changes, cancellations, and returns

Contact us as soon as possible if you need to change or cancel an order. Once a supplier has begun processing or shipped a package, changes may not be possible. Please consult our return and refund policy for applicable cancellation and return terms; your rights under applicable law are unaffected.

Questions about a particular item?

For a supplier-specific processing estimate before purchase, contact ticktockcolin33@gmail.com and include the product name or link. You can also consult our contact information policy.